Thames-Side Print Studio Shop
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Thames-Side Print Studio Shop — Terms & Conditions

Welcome to our Thames-Side Print Studio’s online shop. By browsing our online shop you are agreeing to be bound to accepting these terms and conditions on which we supply goods to you. Please read them carefully and make sure you understand them before ordering from our site. On placing an order you agree to these terms and conditions.

Description of Goods

The description and specification of goods in our online shop is approximate and we reserve the right to make changes that do not materially affect the quality of those goods.

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Payment

Thames-Side Print Studio uses Stripe to process payments. This secure merchant is independent and will never disclose your payment details to us. Any payment details provided by you on our site are encrypted and transferred to Stripe using a certified secure connection.

All prices of goods are inclusive of 20% VAT. The price shown for goods does not include postage and packing. This will be applied to the final cost at checkout.

Prices on this site are for unframed prints. If you would like to arrange framing please email us at enquires@thames-sideprintstudio.co.uk and we can advise.

Delivery

We make every effort to ensure your prints are packed and shipped to you in excellent condition. Please take care when removing your prints from the packaging. Ideally we recommend taking them directly to your framer.

Depending on the size and fragility of the prints we ship in either a mailing tube or flatpack. All shipments are tracked and signed.

Typical costs are: UK small package £15, UK large package £20 Worldwide small package £20, Worldwide large package £25 Please allow 2-7 working days to process and send your order. If you would like to specify a day for delivery please email us at enquires@thames-sideprintstudio.co.uk to arrange.

Cancellation & returns

If you change your mind or are not satisfied with the goods, you have the right to cancel within 14 days and return the goods to receive a full refund. Please send us an email beforehand to let us know you’d like to return the goods and why. We will carefully inspect returned goods before finalising a refund. We recommend goods are returned in the packaging in which they were shipped.

In the unlikely event that the goods arrive damaged, please photograph the work and it’s damaged packaging and email us the photos so that we can investigate the damage. Please do not return damaged goods without doing this first as we cannot guarantee a refund or replacement until the damage has been investigated.

Refunds will generally be made by means of a credit to your electronic payment account, to the card used for purchase.

Confidentiality

Customer details are not passed on to third parties and are used only in accordance with the Data Protection Act. We will only use these details you provide for the purpose of fulfilling your order.

Company information

Contact address
Thames-Side Print Studio, Thames-Side Studios, Unit 4 Harrington Way, Riverside Entrance, London SE18 5NR

enquires@thames-sideprintstudio.couk
+44 (0)208 316 5522 / +44 (0)7815 090648

Registered address: 1220150 Hackney Road, London E2 7QS Company number: 08303835 V.A.T. No. 549 3314 34